Razer Electra Support

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Peripherals
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Gaming Audio
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Razer Electra

FAQ

Does the Razer Electra come with a microphone?
Yes. The Razer Electra comes supplied with two interchangeable 3.5mm audio cables. One has an inline microphone; the other is purely for audio only.
Here is how it works: 
- Audio Usage: Devices with 3.5mm audio jack
- Audio + Microphone Usage: Devices with 3.5mm audio + mic combined jack (Compatible with Apple iPhone®, HTC®, BlackBerry®) Switch between the two audio cables according to your specific needs.
How portable is the Razer Electra?
The Razer Electra weighs 280 grams (approx.), making it light to wear and carry around. On top of that, the Razer Electra's ear cups are designed to fold inwards below the headband - taking up minimal space in your bag.
If I wanted to use the inline microphone on my PC do I just plug the inline mic cable into the line-in jack on my PC?
The inline microphone will only work if your PC has a single combined audio-out/line-in 3.5mm jack. If your PC does not have such a jack you will need to purchase a splitter adapter at your local electronics dealer.
Is the Razer Electra's headband adjustable for various head sizes?
The Razer Electra is built for all shapes and sizes.
Why does the Razer Electra only have 50mW input power as opposed to some products with 200mW?
The Razer Electra uses very high quality drivers. In addition to regular neodymium magnets these drivers have a copper-clad aluminum voice coil increasing the quality greatly. The sound pressure level is not affected by the lower input power.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

 

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