Razer Onza Support

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Razer Onza

FAQ

How do I clean my Razer controller?
We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. To clean the body of your Razer controller please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Razer controller.
Can I use my Razer Onza on the PC?
Absolutely! Your Razer Onza is fully PC compatible without the need for any drivers. We haven’t forgotten all the PC gamers who desperately need a phenomenal controller to step up their game.
Do I need to loosen the tension of the Razer Onza analog sticks when I am not playing?
It is not necessary to loosen the tension when you are not using the Razer Onza. Just keep the tension at your preferred setting.
Does the adjustable resistance change the sensitivity of the analog sticks?
No, it changes the physical force needed to tilt the analog sticks. The actual movement distance remains the same. Changing the resistance will only make it easier or harder to control exact movements.
Does the Razer Onza feature a rapid fire function or support macros?
No, the Razer Onza does not feature rapid fire or any way to program a macro to a button.
Does the Razer Onza feature force feedback?
Yes, it does.
Does the Razer Onza support microphones that connect to the controller?
The Razer Onza has a standard 2.5mm microphone jack. Any microphone with a 2.5mm connectivity can connect. For optimal gameplay experience, we recommend using the new Razer Chimaera 5.1 Wireless Headset for Xbox® 360.
How are Hyperesponse buttons different from standard buttons?
The Razer Hyperesponse buttons on the Razer Onza use a mechanical switch instead of a standard membrane switch. This mechanical switch is also used on our PC gaming mice. It has a much shorter travel distance and allows the gamer to press it at a faster rate. Furthermore, there is an audible and tactile "click" feedback when the button is actuated. To sum it up: they are a lot more L33T.
How can I avoid hitting the MFB instead of the bumper?
Most gamers get used to the additional button on each shoulder of the Razer Onza after a few hours of play. If you want to make the adjustment easier, a simple tip would be to configure the MFB to be an extra bumper button. This way it doesn’t matter if you hit the bumper or MFB as both have the same functionality.
How do the Multi-Function Buttons (MFB) work?
"Each MFB has a corresponding Remap Button on the bottom of the controller. Holding the remap button down activates an LED showing which button is currently configured to the corresponding MFB. To assign a button, hold down the remap button and press the desired button. The LED will switch to show that the desired button is configured.
The left MFB can be configured to: A,B,X,Y, left bumper, left trigger, left analog stick button, back and start.
The right MFB can be configured to: A,B,X,Y, right bumper, right trigger, right analog stick button, back and start."
How does the adjustable resistance on the analog sticks work?
A ring is located just below the top of each analog sticks that can be turned left or right. When turning the ring to the right, the force needed to tilt the analog stick increases. When turning the ring to the left, the force needed to tilt it decreases. When turning, the ring will make a click sound to indicate that the amount of resistance has changed.
I am using a USB 3.0 connection and my Razer Onza is not recognized by my computer. How do I solve this?
"Windows should have the default driver installed on your computer. Otherwise, please follow the link below and install the driver from Microsoft.

If the above does not work you may need to help Windows find the driver. To do this:
1. Click on your Windows icon in the lower left corner, then Right click on Computer
2. Go to Properties
3. Click on Device Manager
4. Double click on the Unidentified Device that should be highlighted in the list by a yellow icon
5. Select ""driver"" and click on Update Driver
6. Browse my computer for driver software
7. Let me pick from a list of device drivers on my computer
8. Windows Common Controller for Window Class
9. Xbox 360 Controller for Windows
10. Update Driver Warning
11. Click Yes"

I hear a rattle whenever I shake my Razer Onza or whenever the Razer Onza supplies force feedback/vibration. Why?
The slight rattle you hear when the controller vibrates or when you shake the Razer Onza is normal. This is simply the X, Y, A and B buttons moving and is the typical sound you may notice under those circumstances.
Is it possible to turn off the MFB?
Unfortunately, there will always be a button configured to the MFB. However, you can set it to the bumper button which is almost like turning the MFB off.
Is the Razer Onza wireless?
The Razer Onza uses a 15 foot / 4.5 meter braided USB cable to connect to the Xbox 360. You can also connect the USB cable to your PC.
Is there a mechanism for the cable to disconnect in case someone trips over it?
Yes, the Razer Onza has a quick release connector to prevent your gaming console from accidental displacement.
My Onza has slow turn as indicated by a third party slow turn checker, why?
"Razer's default sensitivity calibration of the Onza joysticks is at 90 degrees and is the same sensitivity as the Xbox 360 first party controller. We find this sensitivity to be the preferred setting for most users. If you chose, you can recalibrate your Onza controllers to the increased sensitivity of the 45 degree calibration. This should help with any slow turn issues you may be see when using a third party checker. To do this,
- While Pressing the left and right remap buttons, plug your Razer Onza into the USB connector of the Xbox. (4 user LEDs will remain on and fast flashing).
- To choose 45 degree calibration press button ""A"". Only one LED will remain on indicating the setting as been saved.

This will set the calibration to an increased sensitivity (45 degrees) and will help improve any joystick slow turn issue. The Razer Onza will save this setting even if you turn off your console or unplug your controller. If you wish to reset the Onza to the default 90 degree setting, you must first unplug the Onza and then,
- While Pressing left and right remap buttons, plug your Razer Onza into the USB connector of the Xbox. (4 user LEDs will remain on and fast flashing).
- Press button ""Y"" to choose 90 degree calibration, this is the default setting of the Razer Onza. Only one LED will remain on indicating the setting as been saved.

We suggest playing with your Razer Onza at both sensitivity settings to see what calibration you actually prefer while using the Razer Onza in game. Please note that at certain times when your Razer Onza is calibrated to the higher sensitivity you may experience a double movement actuation when navigating through menu options. This is due to the extreme sensitivity of the analog sticks but will not have a negative effect during gameplay. With the default calibration of the Onza, the sensitivity effects during menu navigation will not be present.

For more information on the program used in the video, go to this site.

For a video guide on this feature, go view this link.
My Razer Onza/Onza TE is not recognized by my computer  (Stuck in Boot loader). How can I fix this?
Windows should have the default driver installed on your computer. If it does not, please download and install the driver from Microsoft.
What is the difference between the Razer Onza and the Onza Tournament Edition?
In addition to all the features of the Razer Onza the Tournament Edition features adjustable resistance on the analog sticks backlighting and a non-slip rubberized surface texture. For more details please have a look at the comparison matrix.
What parts of the Razer Onza light up?
When settings are configured, the Razer Onza lights up the Xbox Guide button and MFB configurator at the back of the controller. The Razer Onza Tournament Edition also has additional lighting on the Hyperesponse action buttons ABXY.
When I bind a button to the MFB, does the normal button stop working?
No, the standard button you bind to the MFB will keep on working normally. Additionally, the MFB provides a mirrored button at an alternative location for added comfort and convenience.
Will the Microsoft Chat Pad work with the Razer Onza?
No, the ergonomic form of the Razer Onza does not fit the chat pad. Microphones with standard 2.5mm jacks are compatible.
Will there be a wireless version?
There is no plans for a wireless version at the moment. 
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-888-697-2037.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team here.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Where can I find drivers for my Razer product?
Please click here to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

 

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