Razer BlackWidow 2014 Support

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Peripherals
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Gaming Keyboards & Keypads
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Razer BlackWidow 2014

FAQ

My Razer product is out of warranty, can it be repaired?
Due to the shipping and labor costs involved in performing manual repairs, Razer does not offer repair services for peripherals that are out of warranty. You may be able to find certain spare parts to keep your Razer gear in top shape from our accessories page: here
Do you have spare parts available?
We do not carry internal parts such as mouse sensors. However we do have certain spare parts available for purchase from the Razerstore: here
How long is my warranty?
Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here
Can I use the Razer BlackWidow PC driver with the Mac layout of the Razer BlackWidow or Razer BlackWidow Ultimate?
No, the Mac drivers and the PC drivers were designed to be used exclusively with the Mac layout and PC layout of the keyboard respectively. These drivers are not interchangeable.
Do I need software drivers to use the Razer BlackWidow?
You may use the standard keyboard functions by simply plugging the Razer BlackWidow to any available USB port on your computer. However you will need to download the software and drivers in order to enable advanced features such as macro recording and profile settings.
Does the Razer BlackWidow have anti-ghosting capability? How about N-key rollover?
Yes, the Razer BlackWidow features a gaming optimized key matrix that allows the recognition of up to six simultaneous key presses. N-key rollover (NKRO) only works with a direct connection to a native PS/2 port on the computer which provides for other limitations that USB overcomes. The Razer BlackWidow’s gaming optimized key matrix serves a similar purpose while using an ordinary USB port.
How do I clean my Razer BlackWidow?
If you wish to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can. We do not recommend removing the keycaps from your mechanical switches. The overall finish can be cleaned with wipes generally used for cleaning your computer monitor or sunglasses.  Please ensure that the surface is free of large dust particles or debris before wiping the surface with any product. Wiping debris into the surface can lead to minor scratches on the surface of the unit. We suggest unplugging the device from your computer before cleaning. IMPORTANT NOTE: Under no circumstances should you ever submerge the keyboard in any type of liquid. Submerging the keyboard in any liquid will void the warranty on your keyboard.
How do I remove the key caps from my Razer BlackWidow?
Razer does not recommend removing keycaps from the Razer BlackWidow. Several caps have springs that are very difficult to replace once the cap has been removed. Excessive force can also damage the key itself.  If you desire to clean under the key caps, Razer suggests holding the unit upside down and/or using compressed air from a can.
How many profiles can I save for my Razer BlackWidow?
You can save up to 10 profiles and switch between them on-the-fly without the hassle of going into complex driver menus.
What are profiles?
Profiles are templates that are used to define a keyboard's settings for different games or applications. These customization options can be saved into profiles via the driver menu. This allows the user to fully customize the keys to suit each different game and application. The gamer could require different sets of macros, for example, for different games. The user can then conveniently switch between various saved profiles, saving the hassle of reprogramming the keys each time you launch a game.
What are the 5 extra gaming buttons used for?
These are dedicated keys on the keyboard specifically designed to bind macros to or to reprogram into specific functions required by the user. Macros enable a user to program one button on a peripheral to perform a string of timed commands, whenever the button is pressed.
What is on-the-fly macro recording?
On-the-fly macro recording allows users to record lengthy macros in the game, without having to access driver menus or other software. For example, hitting the "Macro Record" key and then inputting a sequence of multiple spells in World of Warcraft saves this action to the specified key. The same sequence of spells can then be executed automatically with the actuation of that one button.
What is Ultrapolling?
Ultrapolling is a technology developed by Razer that heightens the frequency of the keyboard reporting actuation information back to the computer.
When iTunes is minimized,  the media player commands on the keyboard do not activate.  How can I fix this?
This is expected behavior from the iTunes software. The commands coming from your Razer Keyboard are standard multimedia key strokes and iTunes will respond to them only when it is active onscreen.
We did find a link where other users discuss how to command iTunes when it is minimized using standard multimedia keys, however we cannot endorse, recommend or assist with any of the suggestions mentioned.
Why are Cherry MX Blue keys preferred for gaming as opposed to the other available switches -- i.e. the Cherry Blacks?
Please refer to the "What is a Mechanical Keyboard" tab section of this mini-site for more details.
Are the keyboards water-resistant?  I need to clean the keyboard.
The keyboards are not water resistant. Do not immerse the keyboards to clean them or place them in a dishwasher. They can be cleaned with compressed air. Spilling liquids on it can result in damage to the keyboard.
When typing, one key will display duplicate characters at a single touch. How can I fix this?
Go to the Control Panel under Keyboard and make sure that you have the correct language selected.
Are Razer products available in PS/2 versions? Can I use the products with a USB to PS2 adapter?
Razer products are only available and supported in USB mode only. There are no plans to release a PS/2 version, and they will not function properly using a USB to PS2 adapter.
Are the keyboards water-resistant?  I need to clean the keyboard.
The keyboards are not water resistant. Do not immerse the keyboards to clean them or place them in a dishwasher. They can be cleaned with compressed air. Spilling liquids on it can result in damage to the keyboard.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or by call 1-888-697-2037.
How do I request or purchase replacement parts for my Razer product?
For a complete list of our current spare parts and accessories please click here. If the item you need isn’t listed, please don’t hesitate to contact our Customer Support team.
How does Razer measure the  polling rate (ultrapolling)  and response rates of their keyboards and mice?
Razer uses digital scopes and USB analyzers connected directly to the motherboard  to obtain real and accurate measurements of polling rates.
I cannot find my Razer mouse or keyboard in Windows Device Manager under "Mice and other pointing Devices"
Razer mice and keyboards are not typically listed under the "Mice and other pointing Devices" section of the Windows Device Manager. They should be listed under "Human Interface Devices.”
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-888-697-2037.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer peripheral will not work properly when used with a KVM switch.
We recommend plugging your Razer product directly into your PC.  KVM switches are known to cause interruptions in communications between devices and PCs.  If your Razer product works when plugged directly into the computer, then it is operating correctly and the issue is most likely due to the KVM switch.
My Razer product does not work at startup after a cold start, what should I do?
Make sure that USB ports are not in hibernation mode. Please go to your Windows “Device Manager” and click the + sign next to Universal Serial Bus Controllers. Click on any “Root Hub” and select “Properties.” Click the Power Management tab and ensure that “Allow computer to turn off this device to save power” and proceed to do this under each Root Hub.  Also, from the Control Panel and Power Options, select the Hibernation Tab and deselect “Enable hibernate support.”
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support  to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here.User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Where can I find drivers for my Razer product?
Please click here to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.
Will my Razer USB PC product work on a console (Xbox360, PS3, etc)?  It has USB ports.
Our PC USB products are meant for PC use only and we do not support using them on a Playstation 3 or Xbox 360 console.

 

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