Razer Blade 14” (2015) Support

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Gaming Systems
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Razer Blade 14” (2015)
    • Canada/US:
      1-855-872-5233
    • Australia:
      1800-172937
    • Dubai:
      +971 4 388 33 71
    • Singapore:
      800-601-1456
    • Korea:
      0079885238003
    • Japan:
      012 094 1981
    • Taiwan:
      0809093203
    • Malaysia:
      1800-8872937
    • Philippines:
      1800-18530041
    • Thailand:
      +66 2018 2411
    • Europe:
      00800-25233758
      Mon – Fri (1pm - 4pm)
    • International:
      +1-760-448-8997

FAQ

Since updating to Windows 10 Razer Synapse does not detect my device and show the correct product configurator
If you encounter this, please perform Synapse update through Settings >> Check for Updates. If the updates not able to run or Synapse not able to load, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
While trying to upgrade to Windows 10 on my Razer Blade/ Blade Pro, the system hung up and rolled back to the previous OS with error message “C1900101-30018 Windows Update ran into a problem”
If you encounter this error message, please ensure you have met all Microsoft requirements for Windows 10 and try to perform the upgrade again. Make sure to close all running programs and stable internet connection when the upgrade is running
After upgrading to Windows 10, no wireless networks are available to connect to, even though wireless networks are available and in range
If you encounter this, please go to device manager and uninstall all devices under “Network adapters”, especially VPN adapters and Wi-Fi adapters. After these devices are uninstalled, click on “Action” along the top of the device manager window and then select “Scan for hardware changes”. Then install the latest Wi-Fi drivers posted on the Razer Support website.
After restarting the system, suddenly my trackpad does not respond anymore
If you encounter this, please try to shut down the system and power it on again. If this still does not work, please uninstall Synapse and download the latest Synapse Framework from Razer support site.
While trying to upgrade to Windows 10, I saw Razer Wizard installer pop-up
If you encounter this, please close the installer wizard and complete your OS upgrade first. You will be able to perform driver and applications update after Windows 10 upgrade completed without problem.
How do I update my Razer Blade to Windows 10?
There are certain updated drivers you will have to install and we have created a guide to help you with the update process.
Please visit www.razersupport.com/downloads and select “Razer Systems” and then the model Blade you are attempting to update.
Please view the “Windows 10 Upgrade Guide” for complete details regarding the update process.
There is no option to Turn ON Bitlocker when I right-click on the C drive. How can I use the Bitlocker feature on my Razer Blade (2015)?
Microsoft enables Bitlocker with the Pro edition of the Windows OS. If you would like to enable Bitlocker on your Razer Blade (2015), you will need to purchase the Pro Edition from an authorized Microsoft reseller and perform a clean installation of the Windows 8.1 Pro edition OS. However, once Windows 8.1 Pro edition is installed into the system, you will lose the functionality of Razer Recovery solution.
During shut down or reboot, intermittently my system will stuck at the message “Configuring Windows Features 100%  - Please do not turn off your computer” though I never perform Windows Update operation
Don’t panic when you see this message, windows is trying to perform automatic uninstallation of unused language packs to free up more space on your system.
     The duration depends on how many languages are being removed as it will accumulate if the system is never shutdown/reboot for a period of time.
     To avoid from seeing this message again in future, you can perform the following workaround procedures to manually removed the language packs that you don’t need:
1.    Boot into Windows OS desktop
2.    Press “Windows + S” keys and type “lpksetup”
3.    Click on “Uninstall display languages”
4.    Select the languages need to be removed and click next
5.    Progress bar will appear to give feedback on the language pack uninstallation process
     Since this steps might take some time (more than 1 hour), it’s advisable to run this when the system is not actively in use
My computer system  became unstable after I installed Comodo Internet Security / Comodo Firewall.
Currently there are few known compatibility issues with Comodo applications. Here are a few reported issues when Comodo applications are present on a system:
•       Keyboard or trackpad intermittently not responding
•       Blank desktop screen shown immediately after user boot to Windows OS
•       Intermittent BSOD related to DPC_Watchdog_Violation
•       System not able to boot-up after installing Comodo Internet Security / Comodo Firewall applications

To ensure Razer Blade customers do not encounter the above issues, we advise users not to install Comodo applications at this time.  If you have installed the applications, please immediately remove the following applications through Add/Remove Programs in Control Panel:
•       Comodo Internet Security
•       Comodo Firewall
•       GeekBuddy
•       PrivDog

Can I dual boot, partition, or otherwise modify the Blade’s operating system?
The Blade is designed for compatibility with the as-shipped OS. Should you want to install or modify the OS Please first format the boot drive then install your OS. Razer Warranty and Support is only available for the as-shipped OS.
I can no longer click while holding down a letter on my keyboard.
Please see the following resolution from Microsoft,  http://support.microsoft.com/kb/2908279
My Razer Blade is out of warranty, how can I have it repaired?
Razer has authorized repair centers in every country where the Blade is currently sold. To set up a repair at one of our repair centers please contact our support team at www.razersupport.com/email . Our support team will be happy to give you a rough estimate of the repair costs, but final costs cannot be determined until the unit is physically inspected at the repair center. Only authorized Razer Repair Centers will have the parts and specialized training required to repair your Razer Blade.
How long is my warranty?
Product warranty lengths differ depending on your Razer product. For example, mice have a two year limited warranty, while keyboards have a one year limited warranty. Please see full details for warranty lengths: here
Does the 14" Blade Support Intel WiDi?
WiDi is not supported, as this technology isn't meant for gaming.
Does the 14" Razer Blade Support 3D?
No, at this time, the Razer Blade does not support 3D display modes.
Does the 14" Razer Blade Support Miracast?
No, at this time, the Razer Blade does not support Miracast
Does my Razer Blade (14") come with virus protection?
The Windows 8 operating system package includes Microsoft Security essentials.
Does the Razer Blade (14") come with bloatware?
Razer understands how important it is to keep a bloatware free environment on your brand new Razer Blade.  The Razer Blade comes with no bloatware preinstalled.
Does the Razer Blade (14") feature a system recovery mode?
Yes, system recovery is achieved simply by pressing the F9 key when booting your system. A Blade Recovery Stick is also available for purchase to restore your Razer Blade to its factory default state.
Does the Razer Blade (14") support NVIDIA 3DTV Play?
In lieu of longer battery life this feature is not available on the Blade. This is tied into the NVIDIA® Optimus™ technology for better performance and extended battery life.
Does the Razer Blade (14") Solid State Drive (SSD) support TRIM?
Yes, the Razer Blade's SSD supports TRIM.  TRIM optimizes performance and prolongs the life of your SSD.
How can I contact Razer Support if I'm having problems with my Razer Blade (14")?
Please visit www.razersupport.com, email systems@razersupport.com or call 1-855-87-BLADE (1-855-872-5233).
How do I run my games or applications at optimal performance?
The Razer Blade features two graphics processors (Intel HD graphics and NVIDIA GTX 970M Graphics). If you would like optimal performance be sure to set your program to utilize the NVIDIA GTX 970M graphics processor.

1. Right click on your desktop and click "NVIDIA Control Panel."
2. Under "Manage 3D settings", click on the "Program Settings" tab.
3. Select or Add the program you wish to run and select the preferred graphics processor as the High performance NVIDIA processor.

How do I use the additional functions indicated on my keyboard?
In order to take advantage of the additional functions on the Razer Blade, hold the "FN" key and press the specified function key.
I put my Blade to sleep by closing the cover when the O/S is still launching.  When I open up the unit the screen is blank. How can I solve this?
If you experience this problem, please wait a moment for the light on the keyboard to go off.  Then, press the power switch to wake up the unit.
My internet or Wi-Fi connection indicates that I am connected to the network but I am unable to connect to the internet. What should I do?
Most modems have and indicator that shows if it is connected to the internet, check if your modem is connected to the internet. If your modem does indicate that you are connected to the internet, try restarting your modem. If you're still have issues please contact your local internet provider to ensure that the connection is stable.  If you still have problems connecting, please contact Razer Blade Technical Support.
US and Canada:
1-855-87-BLADE (1-855-872-5233)

International customers:
1-760-448-8997

What do the different colors on my status indicator mean?
The front Led indicator shines on only when the lid is closed. The power button indicator shines on when the lid is open.

    White = Sleep mode
    Green = On
    Dim Red = Low Battery (10% left)
    Bright Red = Lower Battery (3% left)

Note* The status indicator is not a HDD indicator.
What happens if my internet disconnects?
Synapse 2.0 will continue to function even if your internet disconnects as long as you check the "Stay Logged In" box on the login screen. Razer strongly advises all users to stay logged in.
When my Blade comes out of the sleep or standby mode, the track pad does not work. How can I fix this?
If you experience this problem, wait for the dialog box titled "Synaptics Touchpad Enhancements" to appear. Then, press and hold  the "alt" key and then press the "tab" key to activate the dialog box.
Why doesn't my Razer Blade have an optical drive?  How can I install applications without an optical drive?
As digital downloads have become the standard, Razer eliminated the optical drive to make the Razer Blade even thinner. You can purchase an external, USB-based optical drive to pair with the Razer Blade.
Will I void the warranty by opening or upgrading my Razer Blade's components on my own?
Yes, opening the Razer Blade will void your warranty. If there are any issues with your Razer Blade, please contact your local Razer System Support Team by viewing the links the left side of the page.
Will the Razer Blade be compatible with other Synapse 2.0 devices?
Yes, any device that is Synapse 2.0 ready will automatically sync your custom settings with the cloud.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.
How can I modify or disassemble my Razer product?
We cannot help you in modifying or disassembling your Razer product since that will void the manufacturer’s warranty on the unit.
How do I request or purchase replacement parts for my Razer product?
Razer Systems must be repaired at an Authorized Service Center, please contact us at 1-855-872-5233 to arrange for repairs.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I think my Razer product is defective and would like an RMA/exchange.
If you were unable to troubleshoot and resolve any issues you are having with the knowledgebase (FAQ) and you feel your product is still defective, please don’t hesitate to contact us here or call 1-855-872-5233.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact your local Razer System Support Team by viewing the links the left side of the page. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

 

Other Support Resources

You may dispose of Razer Systems and Peripherals at authorised waste collection points.

Please find your nearest authorised waste collection point in here:
Waste Collection provider >

You may also recycle waste electronic equipment free of charge at local municipal collection points.
Razer Systeme- und Peripheriegeräte können an den dafür zugelassenen Abfallsammelstellen entsorgt werden.

Die nächstgelegene Abfallsammelstelle finden Sie hier:
Entsorgungsunternehmen >

Elektronische Altgeräte können ebenfalls kostenlos bei lokalen Sammelstellen in den Gemeinden entsorgt werden.