Razer Edge (2013) Support

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Gaming Systems
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Razer Edge (2013)

FAQ

How can I update my Razer Edge to Windows 10?
Razer recommends using Windows 8.1 on the Razer Edge, some features may not work as intended when the operating system is upgraded to Windows 10.
The keyboard button on the top of my Razer Edge does not respond when pressed.
The buttons along the top of the Edge are controlled by Razer Game Booster, please install Razer Game Booster from here.
After upgrading to Windows 8.1, the auto rotate function no longer works.
Please upgrade the sensor hub firmware from here.  Please contact our support here if the issue persists and we will be happy to assist you.
Where can I purchase the Razer Edge and/or its accessories?
As of 1st July 2014, the Razer Edge and most of its accessories have sold out and are no longer available for sale.  Some cables and power supplies may be available at http://www.razerzone.com/store/gaming-accessories /
If you need technical support with your Razer Edge, you can contact us at http://www.razersupport.com/contact-us/  and we will be happy to assist you.
Where can I purchase the Razer Edge Keyboard Dock or the Razer Edge Docking Station?
As of 1st July 2014, the Razer Edge and most of its accessories have sold out and are no longer available for sale.  Some cables and power supplies may be available at http://www.razerzone.com/store/gaming-accessories /
If you need technical support with your Razer Edge, you can contact us at http://www.razersupport.com/contact-us/  and we will be happy to assist you.
Can I install applications from the Microsoft store?
Yes, the Razer Edge is a full functioning Windows 8 PC.  You will be able to install all available applications offered by the Microsoft store and run all PC applications compatible with Windows 8.
Can I run non-game Windows applications on the Edge?
Yes, the Edge is essentially a full fledge PC.  You will be able to run any PC game or Windows application that is compatible with Windows 8.
Can I upgrade my NVIDIA GeForce GT640M LE with a later NVIDIA or AMD graphics module?
The Razer Edge and Razer Edge Pro feature a custom GT640M LE that is integrated into the motherboard and does not utilize a removable MX module.  Because of this unique design, upgrades are not available. Razer does not offer upgraded hardware currently.
Can I use the Razer Edge in a dual screen configuration?
The Razer Edge can be configured in a dual screen configuration when connected to a secondary display to increase productivity, or play games and browse programs simultaneously.  Bring up the "Charm bar" and click on "Devices". Next, click on "Second screen" and choose between the options: "PC screen only", "Duplicate", "Extend", and "Second screen only".
Can the Razer Edge operating system be downgraded to Windows 7?
The Razer Edge is optimized for Windows 8.1 and will not have supporting drivers for Windows 7.
Can the Razer Edge output a resolution of 1920x1080 display?
The Razer Edge's tablet display has a maximum resolution of 1366x768.
Do the Razer Edge accessories come with a power adapter?
The Razer Edge accessories including keyboard dock, gamepad controller and docking station do not include a power adapter.  Optional power adapters are sold separately.
Does the Razer Edge Gamepad Controller have extra USB or HDMI ports?
The Gamepad Controller does not support extra USB or HDMI ports.  Only the Docking Station will provide additional USB and HDMI ports.   The Razer Edge Keyboard Dock is still under development and final specs will be released in Q3 2013.
Does the Razer Edge support a stylus?
The Razer Edge is compatible with most generic stylus available on the market.  Razer will not be offering a stylus accessory. The Razer Edge is not Wacom or pressure sensitive compatible.
Does the Razer Edge support the Gamepad Controller and Docking Station for all PC games?
The Razer Edge, Razer Edge Gamepad Controller and Docking station (or the Sabertooth and Onza XBOX® 360 controller) will be able to support any XInput PC game.  This means any PC game that supports XBOX® 360 will be compatible.
Does the Razer Edge support WiDi?
The Razer Edge does not support WiDi but will be able to connect to a TV through HDMI using the Docking Station.
Does the Razer Edge feature a system recovery mode?  How much available space is on the Edge and Edge Pro?
In order to maximize space for the gamer Razer has decided to remove the system recovery option thus freeing up 10GB of space.  To request a recovery stick for your Razer Edge, please email systems@razersupport.com.
Does the Razer Edge feature built-in wireless data connectivity?
The Razer Edge features a built in 802.11AGN WIFI connectivity and Bluetooth 4.0 but does not have built-in GSM/CDMA/LTE or other cellular services.  Razer recommends using a mobile hotspot device for mobile data use.
How can I contact Razer support if I'm having problems with my Razer Edge?
Please be sure to check the FAQs for a quick answer to your question.  If you cannot find the solution to the problem, contact Razer here.
How do I disable auto rotate?
A Rotation Lock button is located at the top right area of your Razer Edge. This turns auto rotate on and off.
How does the Razer Edge support 7.1 channel surround sound audio?
The Razer Edge supports 7.1 channel surround sound audio using HDMI out for movies, games, and applications that support 7.1 surround sound.  To turn off audio out through HDMI, right click on the desktop, click on NVIDIA control panel, click on the set up digital audio, and choose the external or no audio option from the dropdown menu.
Is the Razer Edge compatible with Steam's Big Picture?
Yes the Razer Edge is fully compatible with Steam's big picture when using touch attached to the Edge Gamepad Controller or Edge docking station with a Razer Sabertooth Onza or XBOX 360 gamepad controller.
What is the expected battery life and recharge time of the Razer Edge?
Edge / Edge Pro normal use (web browsing, office applications, movies, music): Approx. 3.5 hours
Edge / Edge Pro Dirt Showdown: Approx. 1 hours
Edge / Edge Pro Dishonored: Approx. 1.5 hours
Edge / Edge Pro with extended battery normal use: Approx. 6.5 hours
Edge / Edge Pro with extended battery Dirt Showdown: Approx. 1.5 hours
Edge / Edge Pro with extended battery Dishonored: Approx. 2 hours
Edge / Edge Pro with extended battery Civilization V: Approx. 3 hours
Approx. Recharge time tablet/extended battery: Tablet - 2 hours, Extended battery - 2.5 hours, Tablet + Extended battery 3 hours.
What is the suggested headset for the Razer Edge?
We recommend using the following headsets for the Razer Edge:  Razer BlackShark; Razer Kraken; Razer Megalodon; Razer Electra;  2 to 1 Y split adapter combine stereo out to mic in. The Razer Edge has a unified 3.5mm audio jack.
What is the suggested mouse for the Razer Edge?
We suggest using a Bluetooth wireless mouse, such as the Razer Orochi Blade edition.  You can also use any USB-based mouse if you want to connect through the USB port.
When docking the Razer Edge to the Docking station for home console mode, how many Razer Sabertooth or Razer Onza gamepad controllers can I connect with?
The Razer Edge docking station can support up to three physical USB ports.  The Razer Edge tablet can support one physical USB port.  Thus, when combined, you will be able to plug in up to four gamepad controllers for multiplayer games.
When I am in full screen mode while playing games and I press the Home button my game seems to lag; how do I get back into the game?
When you press the Home button, the system is focusing on a secondary application. Due to the standard windows environment, you will need to click back into the game. You can do this by pressing the Home button on the tablet itself (the simplest and quickest way). If you have a keyboard connected, press the Alt + Tab keys. If you have a mouse connected, simply click on the screen you want to focus on.
When I rotate my Razer Edge from landscape to portrait (90 degrees vents on the right side) and I hold onto my tablet, the screen will turn off after 5 seconds. How can I fix this?
This is due to the light sensor being next to the webcam. The sensor is designed in such a way that if the tablet was to be laid face down on a table, the screen will automatically turn off. If this is causing an issue during your portrait view, please rotate the tablet 90 degrees counter-clockwise so the sensor is at the top left corner.
Where is my Microsoft COA label located and how do I activate it?
The Microsoft COA label / activation key is located at the bottom of the Razer Edge.
Why does the Edge display dim automatically?
The Edge has an adaptive light sensor that adjusts the screen brightness according to the light environments. In order to disable this feature and control the brightness on your own, bring up the Windows sidebar, go to PC settings, tap on the General tab, and turn off adaptive brightness.
How can I contact Razer?
If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us here or call 1-855-872-5233.
How do I request or purchase replacement parts for my Razer product?
Razer Systems must be repaired at an Authorized Razer Service Center.  Please contact us at 1-855-872-5233 to arrange a repair.
I have a coupon/promotional/gift voucher code for the RazerStore. Where can I enter the code so I can use it to purchase products?
From your shopping cart page on the Razer Store, please check the box labeled “Enter Promo Code.” Enter the code into the box and click “Apply Code.” The total price after should reflect the discount.
I recently placed an order on the Razer Store and it still shows my order is "In Process".  When will my order ship?
We are sorry if there are any delays in processing your order. The product may be out of stock or the order may be under protection/fraud review. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page.
I would like information on future Razer products.
Unfortunately, customer support has no information on future product or driver releases. For any information regarding future products please visit our website or our social media outlets.
My Razer product does not work correctly with a specific program or game. What should I do?
If you are experiencing issues with the Razer device in a particular application, test the device in another application to confirm if the issue is specific to that application. If the Razer device functions properly in another application then the program is likely the cause of the issue.  Please feel free to contact customer support at http://www.razersupport.com/contact-us/ to report the issue and see if there are any fixes or workarounds for the issue.
One of the features of my Razer Product does not work.
If you’re unable to find an FAQ article that helps resolve the issue, please contact our customer support team here. User guides and product manuals are also available on the Support page.
What are some examples of a “Proof of Purchase” to provide when initiating an RMA?
A valid proof of purchase is defined as a dated sales receipt from an authorized Razer Reseller. The receipt must show the product description and price. Invoice slips and e-mail order confirmations can be considered on a case-by-case basis.
What is the difference between "driver" and "firmware" updates the Razer Support Site?
Drivers are installed onto your computer and allow your computer to communicate with your Razer product. Firmware updates are hardware level code to install directly onto the Razer device that can update, fix, or change functionality of the product.
Where can I find drivers for my Razer product?
Please click here to find all the latest drivers.
Why does Razer require a proof of purchase?
Razer must verify that the product is within the specified warranty period and that it was purchased from an authorized reseller. Products purchased from unauthorized dealers are often used, counterfeit, re-boxed, defective or gray market goods. These units may also not be designed and packaged to work in your country and may not meet all legal and safety requirements.  Razer will not be able to honor a warranty on products purchased from an unauthorized dealer or that are out of the warranty period.  If you purchased product from an unauthorized reseller, all support and warranty issues should be directed to that reseller.

Other Support Resources

You may dispose of Razer Systems and Peripherals at authorised waste collection points.

Please find your nearest authorised waste collection point in here:
Waste Collection provider >

You may also recycle waste electronic equipment free of charge at local municipal collection points.
Razer Systeme- und Peripheriegeräte können an den dafür zugelassenen Abfallsammelstellen entsorgt werden.

Die nächstgelegene Abfallsammelstelle finden Sie hier:
Entsorgungsunternehmen >

Elektronische Altgeräte können ebenfalls kostenlos bei lokalen Sammelstellen in den Gemeinden entsorgt werden.